Shopping Guide

LOGIN/REGISTER

“My account” is your private user area, with the services offered by Columbus.

If you are already registered, enter your email address and password and you will be able to:

View/Edit your personal data
Change your password
Subscribe to the newsletter and customise the information you want to receive
Qualify for discounts and other benefits
View the status and history of your orders
Log out

SHOPPING GUIDE

To place an order, you must be registered with www.columbus-outdoor.com. There are two options for registration:

Register before ordering

First, you must access the REGISTER section in the main menu

You will only need to register once. Our website is aimed at the end consumer, which means that you must register as an individual and not as a legal entity. To do this, you need an e-mail address and a personal password. The other information is optional and helps us to get to know you better and to be able to offer you what you need. We will ask you for the delivery address and your personal details once you are placing your order.

We adhere to the applicable data protection regulations and will not pass your details on to third parties

Once you click on the "Register" button, a registration confirmation e-mail will be sent to the e-mail address indicated in the previous step.

To validate your registration, click on the link in the email.

Buy as a visitor without the need to register

You will need to add the items you wish to purchase to your basket.

Once they are in the basket, click on the "Place order" button, which will take you to the checkout.

Once at the checkout, you must fill in all the compulsory fields in the address and contact details section, all of which are marked with an asterisk (*).

When purchasing as a visitor, you will not have access to certain features within the private customer area.

PURCHASING PROCESS

Once you have chosen the item, you will have to select the size and colour (if these options are available) and then click on the button marked “Add to cart”.

If you wish to continue with the purchase, remember that our website is aimed at the end consumer. Therefore, invoices will always bear the name of an individual and never that of a legal entity. If you are a company, please contact us by email at: [email protected] to find out about our B2B conditions.

After adding the products to your basket, you can go directly to the payment process or you can change the items in your basket.

If you wish to proceed to the payment process, place the cursor on the button marked "PROCESS ORDER" or "PAYPAL" to make the payment through the secure payment gateway for card payments or using Paypal.

Once in the Payment section, you must follow the steps indicated and complete the information requested. Fields marked with an asterisk (*) are mandatory. If you are already registered, but not logged in, when entering your email address, you will be asked for your password and some fields will be automatically filled in according to your profile information.

If you are not registered, you will have to provide a personal password that can be used to access your account after making the purchase.

Delivery address

In the next step, you will have to specify the delivery destination. All products on our website will be delivered to your home. The courier companies we work with will offer you pick-up options at collection points as an alternative to home delivery.

Payment

Lastly, you must make the payment. The platforms guarantee and protect information during the process of transmitting the user data, thus offering secure transactions. Payment can be made via PayPal (see www.paypal.es) or by Credit Card.

Once payment has been made, we will send you a confirmation email with all the details of your purchase.

You will always have access to an invoice for your order as an individual at www.columbus-outdoor.com. In order to receive the invoice, you must enter your NIF/Tax no., otherwise you will receive a purchase receipt.

As soon as the order is shipped to the requested address, you will receive an email with the invoice or purchase receipt attached.

Delivery period

At Columbus, we strive to meet all delivery deadlines in order to offer the best experience to all our customers.

As a rule, the preparation time for an order is 24-48 hours (working days).

The transport time varies, depending on the area, and can be between 48 and 72 hours.

It is possible that, for reasons beyond our control, we may not be able to meet the delivery date. If this happens, you will be informed of the delay.

Once you have placed your order, you can track delivery dates, among other things, in the "orders" section (see order tracking).

Notwithstanding this, you can contact our customer service department for any information about your order by using our chat, by calling +34687951003, by sending an email to [email protected] or by using the help form.

ORDER TRACKING

You will be able to track your order from your account.

To do this, if you are registered, log-in and go to "My Account" in the main menu. If you are not registered, use the tracking number you received in the confirmation email.

In the event that you do not remember your password, click on the link: forgotten your password? and follow the steps outlined to reset the password.

If you have forgotten the email address that you registered with, please contact our customer service team (shop@columbus-outdoor.com), and give us your order number, which you can find in the order confirmation email that was sent to you after your purchase.

Once in "orders" you will be able to view your orders, which may be in the following statuses:

PROCESSING

Your order has been entered into our system and has been confirmed by Columbus.com, we will shortly begin processing it so that it can be sent to the appropriate address.

CANCELLED

Whilst your order is in CONFIRMED status you will be able to cancel it from the "My Account" "Orders" section. As soon as you request the cancellation of the order, the status of the order will change to CANCELLED.

If for some reason you have not requested the cancellation of your order and the status of your order is CANCELLED, we may have had to cancel your order for a number of reasons. For more information, please contact our customer service via the usual channels: by chat, by calling +34687951003, by sending an email to [email protected] or by using the help form.

SENT - TRACKING

Your order has left the warehouse.

You will receive a shipping confirmation email and within 2-3 working days, it will be delivered to the requested delivery address.

SHIPPING COSTS

Columbus delivers to the Canary Islands, Ceuta and Melilla and, in these cases, prior to confirmation of the order, our customer service team will provide you with a detailed quotation.

We do not ship to Corsica or overseas territories in France.

To receive a quotation, please send an email to [email protected] or call+34687951003.

Kilograms (kg) up to	Spain
1	5,17 €
3	5,20 €
5	5,17 €
7	6,91 €
10	7,19 €
15	10,13 €
From 15 kg and above	12,90 €

Kilograms (kg) up to	Germany, France, Italy and Portugal
1	8,25 €
3	9,35 €
5	10,45 €
7	11,99 €
10	13,47 €
15	16,27 €
From 15 kg and above	21,44 €

CANCELLATIONS AND RETURNS

Cancellation of the order

We work to fulfil your orders as quickly as possible. Therefore, preparation is done within a period of 12 to 24 hours from the moment you confirm the order.

If you wish to cancel, please contact us by calling +34687951003 or by e-mail to [email protected] or via our chat (during opening hours) and we will deal with your request.

If the order has been prepared and shipped, you have the right to return the product once you receive it, remember that the return costs will be at your expense. Please read the conditions of return which are explained in more detail below.

Conditions of return

VOLUNTARY RETURN (WITHDRAWAL FROM PURCHASE)

In order to return an order, it is necessary to have a reference number associated with the order. To do this, please contact customer service via chat, by calling +34687951003, by sending an email [email protected] or by using the RETURN form.

You can return the product without giving any reason within a period of 30 calendar days from the time the article was delivered to you. The product must be in the same condition in which it was delivered, i.e. unused and with its original packaging and labels in perfect condition.

Please note that, according to the law, you have the right to return the product but you will be responsible for the transport costs.

Products that show signs of use or that are missing their packaging will not be accepted for return.

To return your order, please follow the instructions below:

Please contact our customer service department, they will request your order number so they can authorise the return.

We will provide you with the address to which you should return the product, using the transport of your choice. The product must be packed in its original packaging, in the same condition in which it was delivered to you.

Once we receive the product at Columbus and confirm that it is in good condition, we will proceed to credit the amount of the returned products within 4-7 days.

In the event that the product is damaged or the packaging is faulty, Columbus will deduct the costs of reconditioning or restoring the product from the amount to be refunded. If the product cannot be restored, we will not issue a refund (products with signs of wear and tear).

RETURN OF FAULTY GOODS

All Columbus products are covered by the minimum legal guarantee established in each European country. In the case of Spain, this minimum guarantee is 3 years.

The procedure to be followed in the event that you receive a faulty product is explained in the GUARANTEE TERMS AND CONDITIONS section.

The Columbus team will do everything necessary to solve the problem as soon as possible.

Contact the customer service team, which you can do via the chat, by calling +34687951003, by sending an email to [email protected] or by using the help form.

PRODUCTS DAMAGED IN TRANSIT

If you notice any damage or dents in the box when you receive the order, you should report the problem on the transport company's delivery note (e.g. "damaged package") and return the box unopened to the transport company.

Immediately report the incident to our customer service team using the chat, or by calling +34687951003, by sending an email to [email protected] or by using the help form.

IF YOU RECEIVE AN ITEM YOU DID NOT ORDER

If on any occasion, you receive an item that you did not order, in error, please contact the customer service team, which you can do via the chat,by calling +34687951003, by sending an email to [email protected] or by using the help form.

CHANGING A PRODUCT

Products can only be returned in exchange for a refund. If you would like a different size or colour, or would like to purchase alternative products, you will need to place a new order.

GUARANTEE TERMS AND CONDITIONS

LEGAL GUARANTEE, is the policy we offer by law for the period of time determined in the country in which the purchase of the product is made.

COVER

COLUMBUS guarantees all the products it manufactures and/or distributes, during the legal warranty period from the time of purchase for any defect in their conformity the legal minimum in Europe being 2 years, although depending on the EU country this period may be longer).

This guarantee shall be valid for the original purchaser of the product (not applicable to products resold between private individuals), and the purchaser shall be entitled, in the event of a defect in conformity, to repair and/or replacement of the defective product, free of charge.

CONDITIONS

In the event of exercising this guarantee, the user must provide COLUMBUS (if the product was purchased directly from our online shop) or the point of sale where the product was purchased, with a copy of the document of purchase of the defective product (invoice or purchase receipt).

The user shall maintain the purchased product in good working order in accordance with the instructions and recommendations accompanying the product or the instructions published on the COLUMBUS website, and COLUMBUS may reject any guarantee claims that are directly due to a defect in the maintenance of the product by the user.

The guarantee does not apply under any circumstances to breakage or defects resulting from negligent use, from the use of components not supplied by the brand or from improper handling and maintenance operations by the user, or by any third party on behalf of the user.

In such cases COLUMBUS shall supply the defective parts or replace the non-conforming products with similar ones, and if this is not possible due to a lack of stock of a certain model, it may offer a product of equal or superior performance to the defective one. If the customer does not accept this proposal, the cost of the faulty product will be refunded.